Reviews: 24 reviews
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Absolutely wonderful first impression all around. My son has had severe panic attacks in every type of dental interaction for his entire life. The whole office was calm and very inviting from the moment we stepped inside. The team was aware of his challenges going in and went above and beyond to make him feel comfortable and confident while we were there. Harmony took her time with him, explaining everything that was going to happen, showing the tools she would use, discussing how each step would feel and making sure he knew he could stop at any moment if he was uncomfortable. She also used humor here and there and talked to my kid about his interests which definitely helped keep his mind off the usual fear. This was the first time in his 5+ years of dental experience where he just sat in the chair and complied with every request without hesitation. Once Dr. Steve came in to examine my son and discuss the plan, the magic continued. It was an overwhelmingly positive experience. My guy is actually excited about the reward program. I am so glad we have finally found the right fit for my kid!
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Everyone there is very nice. Time flies when I go there. The orthodontists do a great job explaining each step of my care and take the time to make sure I understand and am comfortable.
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This is a fantastic group!! Everyone here is so nice and makes you feel like part of the family. They have budgeting plans and are willing to help you every step of the way. Dr Brian is fun and goofy and really makes the kids feel comfortable while educating the parents. I love the new rewards program too. What a fun incentive to help kids take care of their teeth! Definitely recommend!! 10/10!
The doctors and staff at Hoagburg are so friendly! They make you feel like family, they take the time to get to know each patient and their family and truly care about you and your family’s wellbeing. They always greet you with a smile and you are always treated with respect. I have NEVER had a bad interaction with anyone at their office from doctors all the way to receptionists my family and I have ALWAYS been treated well. I like that you aren’t made to feel dumb if you have a question and you aren’t made to feel bad if you call in for broken hardware (yes, I had the previously listed issues with another orthodontist in Fort Wayne). To say you feel like part of their family is an understatement and I could never say enough great things about this office! I look forward to many years (we have 8 kids) of treatment with this office! Thanks guys for being amazing individuals!
Absolutely wonderful first impression all around. My son has had severe panic attacks in every type of dental interaction for his entire life. The whole office was calm and very inviting from the moment we stepped inside. The team was aware of his challenges going in and went above and beyond to make him feel comfortable and confident while we were there. Harmony took her time with him, explaining everything that was going to happen, showing the tools she would use, discussing how each step would feel and making sure he knew he could stop at any moment if he was uncomfortable. She also used humor here and there and talked to my kid about his interests which definitely helped keep his mind off the usual fear. This was the first time in his 5+ years of dental experience where he just sat in the chair and complied with every request without hesitation. Once Dr. Steve came in to examine my son and discuss the plan, the magic continued. It was an overwhelmingly positive experience. My guy is actually excited about the reward program. I am so glad we have finally found the right fit for my kid!
My daughter loves the staff. They are always on schedule so no long waits and everyone is so friendly!
My son was so comfortable with everyone in the office! The staff was knowledgeable and friendly! Willing to answer any questions and they always make sure my son and I are both comfortable and have all the knowledge we would need before we leave!